Public offer agreement

 

Public offer (contract) for the provision of services with

temporary accommodation.

 

Read the text of this Public Offer (Agreement) for the provision of services and, if you do not agree with any of the points of this Public Offer (Agreement), or if you do not understand any of the points of this Public Offer (Agreement), we suggest that you contact the Hotel employees at the reception for additional clarification.

 

Accommodation services are provided by the hotel on the territory of "RIKKA KHUST thermal resort", which is located at: Transcarpathian region, city of Khust, A. Voloshyna Street, building 131 "A" (hereinafter referred to as the Hotel), and include: accommodation of individuals by providing a room (place) for temporary residence.

In case of acceptance of the Services offered by you at the Hotel, it is considered that you fully and unconditionally agree with all the terms and conditions of the Public Offer (Agreement) for the provision of services and the rules of accommodation at the Hotel set out below, fully and unconditionally accept them (including agreeing to fulfill all obligations imposed on you by the Public Offer (Agreement) for the provision of services and the rules of accommodation at the Hotel) and that you understand all their provisions. The Public Offer (Agreement) for the provision of services and the rules of accommodation at the Hotel determine the content of the rights, obligations and responsibilities of the Hotel and the User, operate simultaneously and complement each other.

 

  1. General provisions

1.1. This Public Offer defines the terms of the contract in accordance with Article 641 of the Civil Code of Ukraine and is an official Public Offer addressed to other persons (hereinafter referred to as the “User” or “Users”) to conclude an agreement on the provision of accommodation services to the User (provision of a room (place) for temporary residence) on the terms set out below.

1.2. Hereinafter, in the text of the Public Offer (Agreement), the Hotel and the User are jointly referred to as the “Parties”, and each individually as a “Party”.

1.3. Each Party guarantees to the other Party that it has the necessary legal capacity, as well as all rights and powers necessary and sufficient to conclude and perform the Agreement in accordance with its terms.

1.4. The text of the Public Offer (Agreement) is posted on the website https://rikka-khust.com in the contacts tab.

1.5. The User consents to the disclosure to third parties of information arising in connection with the execution of this Public Offer (Agreement) and the User's receipt of services from the Hotel.

1.6. The Hotel's activities are regulated by the Law of Ukraine "On Tourism", the Rules for the Use of Hotels and Similar Facilities for Accommodation and the Provision of Hotel Services, approved by Order of the State Tourism Administration of Ukraine dated March 16, 2004 No. 19, and other regulatory legal documents.

  1. Proposal (public offer)/ Subject of the contract

2.1. The subject of the Public Offer/Agreement is the provision by the Hotel to the User for a fee of accommodation services, by providing a room (place) for temporary residence at the address of the Hotel's location, in a specially equipped room (room) in accordance with the booking order. In addition to accommodation services for temporary residence, the Hotel may provide additional services on a paid basis in accordance with the terms of this agreement and the tariffs/prices specified in the Hotel's information documentation and/or on the website https://rikka-khust.com and/or on social networks.

2.2. The Agreement is considered concluded and enters into force as an accession agreement from the moment the Customer takes any action provided for in clause 3.4 of the Agreement, which means the full and unconditional acceptance by the latter of all the terms of the Agreement without any exceptions and/or limitations in accordance with Article 642 of the Civil Code of Ukraine. The Agreement for the provision of accommodation services is concluded by the User by means of acceptance of the Public Offer, has legal force in accordance with Article 642 of the Civil Code of Ukraine and is equivalent to an agreement signed by the parties and is considered such that the User has familiarized himself with and agrees with the terms of this Public Offer (Agreement).

  1. Procedure for concluding a contract

3.1. The Agreement is concluded between the Hotel and the User in the form of an accession agreement (Article 634 of the Civil Code of Ukraine).

3.2. Acceptance of the Public Offer is the User's performance of any of the actions specified in clause 3.4 of the Agreement.

3.3. Acceptance of the Public Offer means the User's full, unconditional and unreserved acceptance of all terms and conditions of the Agreement without any exceptions and/or limitations and is equivalent, according to Part 2 of Article 642 of the Civil Code of Ukraine, to the conclusion by the Parties of a bilateral written agreement on the terms set out in this Public Offer. Conclusion of the Agreement means that the User:

– has fully read and agrees with the rules of accommodation at the Hotel;

– acknowledges the unconditional suitability of the Hotel premises to meet the needs described in this agreement;

– accepts all the terms of this agreement without comments or objections.

3.4. In accordance with Article 642 of the Civil Code of Ukraine, the User confirms the fact of acceptance of the Public Offer in the event of performing any of the following actions:

– payment for temporary accommodation services through the reception and accommodation service (reception) in cash or by bank transfer based on issued invoices, or by bank card;

– direct use of the Hotel services by the User (accommodation);

– filling out a registration card at the reception.

3.5. The user undertakes to independently enter (report) when registering on

receiving Hotel services, reliable personal data and information that correspond to

reality.

3.6. The term of acceptance of this Public Offer is unlimited.

  1. Hotel services and accommodation conditions

4.1. The hotel provides basic services that are included in the price of accommodation, and additional services that are provided for a separate fee.

4.2. The main services include: provision of a room for accommodation, room cleaning, meals (breakfast), access to thermal pools, saunas and salt room (depending on the tariff), ambulance call, wake-up call service at a specified time, use of an iron and ironing board, wireless Internet access, parking.

 4.3. Additional services include other services related to temporary accommodation, but not included in the accommodation price, in particular, catering services (LUGOSH restaurant, Gourmet Hall, Rikka Café, Summer Bar, Aqua Bar and Pool Bar), mini-bar services, SPA services, accommodation with pets and other similar services that may be provided by the Hotel.

4.4. The Hotel accepts Users for accommodation around the clock.

4.5. The day of registration is the date of the User's arrival at the Hotel.

4.6. Check-out day is the date of the User's departure from the Hotel.

4.7. The settlement day is the period of time from 2:00 p.m. of the current day (check in time) to 12:00 p.m. of the next day local time (check out time).

4.8. Registration and check-in at the Hotel begins at 2:00 p.m. of the current day, Kyiv time, and if there are free places - at 12:00 p.m. of the current day.

4.9. Check-out time on the day of departure is 12:00 (Kyiv time), when the User/Users must vacate the room on the day of departure.

Late check-out is possible until 4:00 PM — for 50% of the daily rate. After 4:00 PM — the full day rate is charged.

Early check-in from 12:00 is free of charge. Until 12:00 is by prior arrangement, 50% per day.

4.10. Accommodation of the User in the Hotel is carried out on a pre-paid basis, with the User simultaneously presenting to the reception employee documents certifying his identity (passport of a citizen of Ukraine, passport of a citizen of Ukraine for traveling abroad, diplomatic or service passport, seaman's identity card, residence permit in Ukraine of a person residing in Ukraine but not its citizen, national passport of a foreigner or a document replacing it, and visa (permit) for the right to stay in Ukraine (unless otherwise provided for by applicable international agreements), birth certificate of minor children under 16 years of age, driver's license, for military personnel - identity card or military ID, certificate issued at the User's place of work, etc.), as well as filling out and leaving at the reception the User's registration card in the prescribed form. Signature of the registration card is mandatory. In the absence of the above-mentioned documents or payment, the User acknowledges that the receptionist has the right to refuse to provide temporary accommodation services at the Hotel.

Each User must provide identification documents to the Hotel.

4.11. After completing the registration card, the User receives the key to the room provided for accommodation from the Hotel receptionist.

4.12. For accommodation in a room of one child up to 5 years of age inclusive, in excess of the established number of persons (without providing an additional bed) for the relevant room category, no fee for temporary accommodation services is charged.

4.13. For accommodation in a room of a child aged 5 (five) years or older, a fee of 100 % is charged for the temporary accommodation service for the corresponding room category.

4.14. Upon completion of the paid period of stay, the User is obliged to leave the room and vacate it of personal belongings and luggage no later than 12:00 (check-out time) Kyiv time on the last paid day of departure or pay for the extension of the period of temporary stay in the room in the absence of a reservation for the specified room by third parties.

4.15. If the User has particularly valuable items (money, jewelry, etc.), the User must store them in a safe to ensure their safety.

4.16. Accommodation with animals is possible by prior agreement and in certain room categories. Additional conditions and surcharges are specified when booking. The guest is fully responsible for any damage or violation of cleanliness. The guest is obliged to ensure proper care for the animal and not leave it unattended in the room. The animal must not create noise, discomfort or pose a threat to other guests. 

4.17. Pets are not allowed in: catering establishments (Gourmet Hall, Rikka Café, Lugosh restaurant and other food courts), SPA areas, swimming pools and thermal zone. In case of violation of the rules of accommodation with animals, the administration reserves the right to terminate the guest's stay without compensation.

 

  1. Cost and booking of services

5.1. The cost of services is determined by the Hotel on the website and/or in offers on social networks and/or at the reception desk and is paid by the User in national currency based on the invoice issued by the Hotel based on the results of booking processing.

5.2. The cost of services is a dynamic price, the hotel reserves the right to adjust the cost of services. The provision of services is carried out on the terms of 100% prepayment - as a guaranteed reservation, which is not subject to adjustment, and/or prepayment in the amount of 50% (depending on the tariff conditions) for the entire period of stay, where the final payment will be made at the prices on the date of settlement of the stay.

5.3. The cost of temporary accommodation services includes services according to the order selected during booking. Additional services are paid for by the User separately.

5.4. Ordering (booking) of Hotel services is carried out by the User sending an order for booking Hotel services via the website, at the reception desk, by telephone, and/or via messenger (Telegram; Viber) indicating the period of stay, date and time of arrival and departure, number of places and rooms, room category, surname and initials of the User and other Users, number of children and their age, extra beds, etc.

5.5. After receiving an order to book services, the Hotel sends the User an invoice for payment via messenger or e-mail or issues it at the reception desk indicating the cost of the booked services and/or generates the cost of the Hotel's services to be paid by the User using the Hotel's website software.

5.6. The User, within 24 (twenty-four) hours from the moment the Hotel provides the invoice in the messenger and/or by e-mail and/or forms the cost of services on the website https://rikka-khust.com, must pay the amount of money for the entire period of stay by bank transfer or in cash, or using payment cards using the payment system.

5.7. The User has the right to pay for the booked services through the Hotel's website. In this case, payment is made in the amount of 50% for the entire period of stay, and the rest is paid by the User at the reception desk on the day of registration.

5.8. After the funds are credited to the Hotel's current account, the latter provides the User with a confirmation of the reservation.

5.9. Early registration of Users is possible only if it is provided for in the order and is subject to additional payment in accordance with the procedure provided for in this agreement.

5.10. Early check-in and late check-out (evacuation) is an additional service that is paid for taking into account the selected room category in accordance with the prices/tariffs indicated on the website and/or in offers on social networks and/or at the reception desk on the day of the User's registration. 

5.11. Cost of early check-in/late check-out:

5.11.1. The cost of early check-in (before 12:00) is:

  • 50% of the room rate for one (1) billing day, if checking in from 6:00 AM to 12:00 PM on the day of registration.
  • 100% of the room rate for one (1) billing day, if you check in earlier than 6:00 on the day of registration.

Breakfast is included in the early check-in price.

5.11.2. The cost of late check-out is:

  • 50% of the daily rate, in case of eviction before 4:00 PM on the day of eviction.
  • 100% of the full day's cost, in case of eviction later than 4:00 PM on the day of departure.

5.12. In the event of the User's departure before the scheduled departure date, the Hotel does not refund the reservation deposit specified in the order.

5.13. If the User stayed at the Hotel for less than one (1) billing day, he/she pays the cost of his/her room/rooms for one (1) billing day.

5.14. The User may change the registration date once, but no later than 3 (three) calendar days before the registration date if the Hotel has a free room/rooms of the category selected by the User on the date of the transfer of the registration date. In this case, changing the registration date to a new date can be done exclusively at the current rate for the new date of registration.

5.15. In case of cancellation of the service reservation within 14 (fourteen) calendar days, 100% of the cost of the reserved room/rooms will be refunded.

In case of cancellation of the service reservation within 13 (thirteen) – 7 (seven) calendar days, 50% of the cost of the reserved room/rooms will be refunded.

In case of cancellation of the service reservation less than 7 (seven) calendar days before check-in and in case of non-arrival of the User, the Hotel does not refund the amount of the prepayment made for the reservation of the room/rooms and it is considered a penalty charged in favor of the Hotel.

In case of cancellation of the reservation of hot/special rates services - the Hotel does not refund the amount of the prepayment made for the reservation of the room/rooms and it is considered a penalty charged in favor of the Hotel.

In case of serious, documented special circumstances, the Hotel may issue a refund, deducting the cost of 1 night.

 

5.16. All promotional rates of the Hotel paid by the User are not subject to refund to the User regardless of whether the Customer has used such services or not. In the event of any force majeure circumstances, including, but not limited to, the escalation of any military actions in the territory of the Transcarpathian region or neighboring regions, which may affect the possibility of providing services by the Hotel, at the time of the User's stay/stay on the territory of the Hotel or before the day of the User's registration or at any time after the day of the User's registration - the cost of providing services by the Hotel that was paid by the User is not subject to refund by the Hotel.

5.17. When ordering services by the User at regular and/or promotional rates, including in the event of any force majeure circumstances, the date of registration may be changed by agreement between the User and the Hotel under the terms of clause 5.14 of this agreement. In this case, the date of registration may be changed to a new date only at the current rate for the new date of registration.

5.18. Changing the registration date and canceling the booked services is carried out by the User by sending a written message to the Hotel's email address: reservation@rikka-khust.com-khust.com or via messenger (Telegram; Viber).

5.19. If the User violates the payment procedure and terms established by this agreement, the Hotel has the right to recover the payment debt and may suspend the provision of services until the debt is paid.

5.20. The prices and payment terms specified in this agreement are contractual and confidential.

5.21. The hotel has the right to refuse to accept an order (reservation) for services in the following cases:

Lack of available rooms and/or other Hotel services;

The User has debts to the Hotel for previously provided services.

Providing false information - if the User provides false or incomplete personal data when making a reservation.

 No availability - in case there are no available places/room categories on the requested date.

 Violation of the rules of residence in the past - if the User has previously violated the rules of residence of the Hotel or created conflict situations with the staff or other guests.

 Violation of payment terms - in case of untimely or incomplete payment for services provided for in the booking terms.

 Presence of a ban on entry/stay - if the person is on the list of persons prohibited from visiting the Hotel (including based on decisions of government bodies or internal security policies).

 Unwanted behavior during booking or check-in - aggression, inappropriate behavior, use of foul language, or threats towards staff.

 Intention to use the room for purposes other than its intended purpose - if there is a suspicion that the room is being booked for a purpose that contradicts the legislation of Ukraine, moral or ethical norms, or the Hotel's internal rules.

 Being in a state of severe alcohol or drug intoxication - if this may threaten the safety of the Guest, other persons or the Hotel's property.

 Violation of the limit on the number of people - if the number of people planning to stay in the room exceeds the permissible norms.

5.22. In the event that the User pays for services directly at the place of provision of services on the day of registration, such a condition must be specified in the User's agreed order.

  1. Calculation procedure

6.1. The Hotel's services, including additional ones, are provided to the User on a paid basis in accordance with the terms of the contract and the tariffs/prices specified on the Hotel's website and/or at the reception desk, menu, price lists, price lists, and other information documentation of the Hotel, taking into account the selected room category. The tariffs/prices for the Hotel's services and their list are determined and changed exclusively by the sole decision of the Hotel.

6.2. The right to receive/use the Hotel Services is usually granted after payment for the relevant services, in accordance with the tariffs/prices. The Hotel has the right to provide the User with services without prepayment.

6.3. In the event that the Hotel provides services without making a prepayment, the User is obliged to pay for such services on the day of departure according to the invoice issued in accordance with the prices specified in the Hotel's information documentation and/or on the Hotel's website. In such a case, the User pays for the services provided (fulfills the terms of the Agreement) at the location of the Hotel.

6.4. The hotel has the right to apply a discount system for temporary accommodation services.

6.5. Payment for the Hotel's services can be made by non-cash payment, including Visa, MasterCard, Apple/Google Pay payment cards via a payment terminal, an online payment system in the booking module on the website, and in cash by depositing funds at the hotel's cash desk. 

6.6. Tourist tax is paid separately.

 

  1. Rules for using the Hotel's property

7.1. The Hotel provides Users with furnished rooms for accommodation, equipped with household appliances, plumbing and other equipment. The Hotel rooms and common areas are insulated, have modern decoration, engineering networks, equipment, and complete set that meet all requirements at the time of commissioning.

7.2. Users must treat the Hotel's property with care, use the equipment for its intended purpose, and comply with fire safety requirements. In the event of damage to property, technical malfunctions, or emergencies (flooding, fire, broken glass, etc.), the receptionist must be immediately notified.

7.3. After checking into the room, within one hour, the User has the right to notify the receptionist of any deficiencies in the decoration and equipment of the Hotel room. In the absence of a statement and if the receptionist discovers loss or damage to the Hotel's property on the day of the User's departure, the User shall pay compensation for material damages.

7.4. Upon checking into the room, the User is given a key, which he is obliged to return on the day of departure. In case of loss of the key by the User, a fine in the amount of its value is charged.

7.5. In the event of loss or damage due to the User's fault to property (including towels, bathrobes, dishes, furniture, various inventory, etc.) located on the territory of the Hotel, the User is obliged, within 3 calendar days, but no later than the date of departure from the Hotel, to compensate for the damage, the amount of which is determined: according to the prices specified in the Hotel's information documentation and/or on the Hotel's website, and in the absence of such prices - by a commission consisting of: a receptionist and any other Hotel employee on transparent terms and at the market value of the lost or damaged property.

 

  1. Rights and obligations of users of hotel accommodation services

8.1. Users of accommodation services have the right:

– use accommodation services and additional services in accordance with the procedure specified in the contract and other documents of the Hotel;

– receive complete and reliable information about the hours of access to the Hotel territory, the cost of services provided on the territory of the Hotel. Contact the reception staff on the quality of the temporary accommodation service, leave complaints, feedback and suggestions. Communication with the reception: With the reception: tel. 1000 (external), or messengers: Telegram, Viber, WhatsApp, as well as chat-bot (access via QR code) With the restaurant or SPA - through the reception or internal numbers.

8.2. Users of accommodation services are obliged to:

– unconditionally comply with the terms and conditions of the contract;

– respect the rights of other Hotel users;

– adhere to moral and ethical standards, refrain from using obscene language in public areas of the Hotel;

– protect the Hotel's property. In the event of loss or damage due to the User's fault to property (including towels, bedding, dishes, furniture, various inventory, etc.) located on the territory of the Hotel, the User is obliged to compensate for the damage within 3 calendar days, but no later than the date of departure from the Hotel, in accordance with the procedure specified in the contract.

– comply with fire safety rules and rational (economical) use of electrical appliances and equipment of the Hotel.

 

  1. Rights and obligations of the Hotel

9.1. The hotel is obliged to:

– provide the User with paid services in a timely, high-quality and complete manner;

– inform the User about the services provided on the territory of the Hotel and the form and procedure for their payment;

– ensure full compliance of the services provided with sanitary and epidemiological norms and rules;

– respond promptly to requests from Users regarding the provision of temporary accommodation services, taking measures to eliminate breakdowns and accidents in the Hotel rooms as soon as possible (if it is impossible to eliminate an accident or breakdown in the room, another room of a category not lower than that agreed on the day of arrival is provided). In the event of providing a room of a lower category, the Hotel returns to the User the difference between the room prices, and in the event that the Hotel is unable to relocate the User to another room, the latter is returned 100% of the paid price for the day of stay in the room.

– be responsible for the completeness and serviceability of the equipment in the rooms, as well as for the quality of preparation of the room for occupancy;

The Hotel is not responsible for money, belongings and any other material values left in the room, lost on the territory of the Hotel, or their disappearance for any reason. Also, given that the Hotel is located in the territory where water procedures are provided, the Hotel is not responsible for injuries suffered by Users as a result of using water procedures.

9.2. The hotel has the right:

– enter the Hotel room to clean or change linen, except in cases where the User has hung a sign with the inscription “Do not disturb” on the door handle from the outside;

– with prior agreement with the User, enter the Hotel room to check the water supply and air conditioning systems or eliminate deficiencies in their functioning;

– in the event of the end (coincidence) of the User's paid period of stay at the Hotel, agreed with the reception and 100%, and/or the User's absence from the place of temporary residence for more than 2 hours without payment, to vacate the room independently, recording the process in the presence of at least two representatives of the Hotel (or using photo/video recording), with subsequent preparation of a description of the items left by the User, and handing them over for storage (upon the User's request within a specified period);

– if the User violates public order more than twice, invite employees of the internal affairs bodies to clarify the circumstances and establish the facts of such violations;

  1. Requirements and prohibitions on the territory of the Hotel

10.1. It is prohibited on the territory of the Hotel to:

– invite and escort strangers into rooms;

– transfer the room key to third parties;

– store oversized items and objects in the room, except for suitcases (boxes, boxes larger than 100 x 100 x 100 cm);

– move furniture and interior items;

– smoke in rooms and other places not designated for smoking. Smoking in the Hotel premises is subject to a fine of 3000 (three thousand) UAH. In the event of repeated smoking in prohibited places, the Hotel administration has the right to evict the User unilaterally.

– disturb the peace of other Hotel Users after 10:00 p.m. by creating noise or fuss;

– store or bring weapons, explosive and flammable, corrosive, poisonous, toxic, narcotic substances and other dangerous items. Users who have the right to carry and store weapons are obliged to inform the reception on the day of arrival, presenting the relevant permits;

– knowingly pollute the Hotel territory with cigarette butts, garbage, etc.;

– throw any objects and things from balconies or windows;

– use your own irons, electric heaters, boilers, kettles, etc., which are not included in the room package.

10.2. In the event of a violation by the User of the rules of conduct and/or obligations specified in the relevant sections of the agreement, the reception has the right to refuse the User further provision of temporary accommodation services, and therefore stay on the territory of the Hotel, with the mandatory drawing up of a relevant act and, if necessary, with the involvement of law enforcement officers.

 

  1. Force majeure

11.1. In the event of force majeure circumstances: war, martial law in Ukraine, floods, earthquakes, fires, strikes, epidemics, changes in legislation, etc., the parties are partially or fully released from fulfilling their obligations under this agreement.

11.2. The Party for which it is impossible to fulfill its obligations due to force majeure circumstances is obliged to notify the other Party in writing about the time of onset and termination of these circumstances.

11.3. The force majeure must be confirmed by the relevant competent authority.

11.4. The Parties understand and agree that this Agreement is concluded by the Parties during the period of force majeure circumstances (force majeure circumstances), namely the military aggression of the Russian Federation against Ukraine, which became the basis for the introduction of martial law in accordance with the Decree of the President of Ukraine dated February 24, 2022 No. 64/2022 “On the Introduction of Martial Law in Ukraine” with continuation in accordance with the legislation of Ukraine

11.5. The Chamber of Commerce and Industry of Ukraine has certified that the specified circumstances from February "24" 2022 until their official end are extraordinary, unavoidable and objective circumstances for business entities and/or individuals under the contract.

11.6. The Parties to the Agreement may refer to such circumstances as force majeure only if such circumstances actually exist. That is, if a dispute arises for one of the Parties, such Party will have to prove that it was precisely due to the presence of force majeure that it was unable to fulfill its contractual obligations and that it did not have an objective opportunity to fulfill them.

 

  1. Responsibility of Users and the Hotel

12.1. In the event of failure to fulfill all or part of the obligations under this agreement, the guilty party must compensate the other party for the losses incurred in this regard.

12.2. The hotel must take measures to eliminate the shortcomings of the service provided within the time limits specified in the technical specifications and the terms of restoration of the breakdown or service.

12.3. The Hotel is not liable for deficiencies in the services provided if it proves that they arose due to the fault of the User himself or as a result of force majeure.

12.4. The User is fully responsible for damage to the Hotel's property. In this case, in addition to compensation for damage, the User must voluntarily or in court compensate the Hotel for the costs associated with the room being idle during repairs, furniture replacement, etc. cases (for example, when flooded with water).

 

  1. Security policy for transferring payment card details.

13.1. When paying for an order by bank card, payment processing (including entering the card number) takes place on a secure page of the processing system. This means that the User's confidential data (card details, registration data, etc.) and their processing are fully protected. Third parties cannot obtain the User's personal and bank data.

13.2. When working with card data, the information protection standard developed by the international payment systems Visa and MasterCard – Payment Card Industry Data Security Standard (PCI DSS) is applied, which ensures the secure processing of the details of the Owner's Bank Card. The data transmission technology used guarantees the security of bank card transactions by using Secure Sockets Layer (SSL) protocols.

 

  1. Personal data

14.1. The User consents to the unrestricted performance of any actions regarding the processing of his/her personal data for the purpose of the Hotel and/or the financial company conducting activities in accordance with the legislation of Ukraine, fulfilling the terms of the concluded agreement on the provision of hotel services, exercising and protecting the rights of the parties under the concluded agreement on the provision of hotel services, performing other powers, functions, and duties that do not contradict the legislation of Ukraine and the terms of the concluded agreement.

 

  1. Video surveillance

15.1. The territory of the Hotel, all entrances to it, internal staircases and corridors are monitored by video cameras. All information is registered, recorded on digital media and stored. Video surveillance is carried out for the purpose of safety of Users, their property, and the property of the Hotel. By accepting this Public Offer (Agreement), the User takes into account and does not object to the fact of using video surveillance systems in the premises of the Hotel (except for rooms and toilet cubicles).

 

  1. Check-in and parking of vehicles

16.1. Parking of vehicles on the territory of the Hotel is allowed only in designated places.

16.2. It is strictly forbidden to enter the territory of the Hotel, leave vehicles on the entrances and exits of the road near the Hotel.

16.3. The Hotel is not responsible for the safety of the User's vehicles (or property located in the vehicle).

  1. Procedure for providing catering services

17.1. Breakfast is provided to Guests daily in a buffet format (self-service with free choice of dishes within the proposed menu) or another system implemented in the hotel at the time of the User's stay) in the Gourmet Hall. Breakfast serving schedule: daily from 08:00 to 11:00.

5.2. The cost of breakfast is included in the total cost of accommodation, unless otherwise specified in the booking conditions. In case of non-appearance of the Guest for breakfast or refusal to pay for it, the cost of the service will not be compensated.

5.3. It is strictly forbidden to take food or drinks outside the buffet line area. In case of violation of this requirement, the Hotel reserves the right to charge the Guest the cost of the corresponding portion according to the current menu.

5.4. To receive breakfast, the Guest must present a key card or other document confirming the fact of accommodation at the Hotel.

5.5. Restaurant “LUGOSH” is open daily from 13:00 to 22:00. The restaurant menu is available for an additional fee according to current prices. Guests are given the opportunity to reserve a table in advance.

5.6. Rikka Café is open daily from 08:00 to 22:00. The café offers hot drinks, desserts, light snacks and other items according to the assortment. Café services are paid separately.

5.7. During the warm season, a summer terrace operates, which is open daily from 10:00 to 22:00. The terrace menu corresponds to the seasonal offer and is also paid.

5.8. Payment for additional food services not included in the accommodation price is made at the reception or directly at the relevant catering establishment. Payment is possible in cash, by bank card or by crediting to the room account.

5.9. The Hotel reserves the right to make changes to the operating hours of food establishments, menus and service formats due to production needs, seasonality or other circumstances. Guests are notified of changes by posting information in public areas or on the Hotel's official website.

 

  1. Collateral

 

18.1. At the Hotel reception, the User can receive additional towels, toiletries, dishes or accessories free of charge.

 

  1. Photo and video shooting

 

19.1 Personal photography is permitted throughout the Hotel. Commercial photography is permitted only with prior approval from the Hotel administration.

 

  1. Lost things

 

20.1. Found items are stored at the Hotel for 30 days. Shipping of items is at the expense of the User.

 

  1. Termination of the contract by the Hotel.

 

21.1 The Hotel may terminate the contract for the provision of temporary accommodation services early, without refunding the funds paid by the User for temporary accommodation, with simultaneous forced eviction from the Hotel territory in the event of:

– being in a state of severe alcohol and/or drug and/or toxic intoxication or under the influence of psychotropic substances;

– smoking in the rooms, as well as on the territory of the Hotel, except for places specially designated for this;

– storing or bringing weapons, explosives and flammable, corrosive, poisonous, narcotics and other dangerous objects and substances;

– violation of public order rules;

– violation of the rules of accommodation at the Hotel;

– violation of the provisions of the contract;

– systematic complaints from other Hotel Users about violations of their rights, freedoms, peace and security

– carry out video surveillance in common areas to ensure the safety of the Hotel, Users and staff (except for rooms and sanitary areas);

– refuse to provide services or terminate their provision in the event of a threat to the life, health or safety of other Users, personnel or property of the Hotel.

  1. Other conditions

22.1. The relations between the Parties not regulated by this agreement shall be governed by the provisions of the current legislation of Ukraine.

22.2. The Agreement is valid until the Parties fully fulfill their obligations.

22.3. The invalidity of individual provisions of this Agreement shall not entail the invalidity of the Agreement as a whole.

22.4. In the event of disputes arising under this Agreement, the Parties will take all measures to resolve them through negotiations.

22.5. In the event that it is impossible to resolve disputes through negotiations, disputes between the Parties shall be resolved in court in accordance with the current legislation of Ukraine.