Public offer agreement

Public offer (contract) for the provision of services with

тимчасового розміщення

Read the text of this Public Offer (Agreement) for the provision of services and, if you do not agree with any of the points of this Public Offer (Agreement), or if you do not understand any of the points of this Public Offer (Agreement), we suggest that you contact the Hotel employees at the reception for additional clarification.

Accommodation services are provided by the hotel on the territory of "RIKKA KHUST thermal resort", which is located at: Transcarpathian region, city of Khust, A. Voloshyna Street, building 131 "A" (hereinafter referred to as the Hotel), and include: accommodation of individuals by providing a room (place) for temporary residence.

Користувач, акцептуючи цю Оферту, надає згоду на обробку своїх персональних даних, а також на створення та зберігання копій (скан-копій) документів, що посвідчують особу, у порядку, визначеному у Публічній оферті (Договорі).

In case of acceptance of the Services offered by you at the Hotel, it is considered that you fully and unconditionally agree with all the terms and conditions of the Public Offer (Agreement) for the provision of services and the rules of accommodation at the Hotel set out below, fully and unconditionally accept them (including agreeing to fulfill all obligations imposed on you by the Public Offer (Agreement) for the provision of services and the rules of accommodation at the Hotel) and that you understand all their provisions. The Public Offer (Agreement) for the provision of services and the rules of accommodation at the Hotel determine the content of the rights, obligations and responsibilities of the Hotel and the User, operate simultaneously and complement each other.

1. Загальні положення

1.1. This Public Offer defines the terms of the contract in accordance with Article 641 of the Civil Code of Ukraine and is an official Public Offer addressed to other persons (hereinafter referred to as the “User” or “Users”) to conclude an agreement on the provision of accommodation services to the User (provision of a room (place) for temporary residence) on the terms set out below.

1.2. Hereinafter, in the text of the Public Offer (Agreement), the Hotel and the User are jointly referred to as the “Parties”, and each individually as a “Party”.

1.3. Each Party guarantees to the other Party that it has the necessary legal capacity, as well as all rights and powers necessary and sufficient to conclude and perform the Agreement in accordance with its terms.

1.4. The text of the Public Offer (Agreement) is posted on the website https://rikka-khust.com in the contacts tab.

1.5. The User consents to the disclosure to third parties of information arising in connection with the execution of this Public Offer (Agreement) and the User's receipt of services from the Hotel.

1.6. The Hotel's activities are regulated by the Law of Ukraine "On Tourism", the Rules for the Use of Hotels and Similar Facilities for Accommodation and the Provision of Hotel Services, approved by Order of the State Tourism Administration of Ukraine dated March 16, 2004 No. 19, and other regulatory legal documents.

2. Пропозиція (публічна оферта)/ Предмет договору

2.1. The subject of the Public Offer/Agreement is the provision by the Hotel to the User for a fee of accommodation services, by providing a room (place) for temporary residence at the address of the Hotel's location, in a specially equipped room (room) in accordance with the booking order. In addition to accommodation services for temporary residence, the Hotel may provide additional services on a paid basis in accordance with the terms of this agreement and the tariffs/prices specified in the Hotel's information documentation and/or on the website https://rikka-khust.com and/or on social networks.

2.2. The Agreement is considered concluded and enters into force as an accession agreement from the moment the Customer takes any action provided for in clause 3.4 of the Agreement, which means the full and unconditional acceptance by the latter of all the terms of the Agreement without any exceptions and/or limitations in accordance with Article 642 of the Civil Code of Ukraine. The Agreement for the provision of accommodation services is concluded by the User by means of acceptance of the Public Offer, has legal force in accordance with Article 642 of the Civil Code of Ukraine and is equivalent to an agreement signed by the parties and is considered such that the User has familiarized himself with and agrees with the terms of this Public Offer (Agreement).

3. Порядок укладення договору

3.1. The Agreement is concluded between the Hotel and the User in the form of an accession agreement (Article 634 of the Civil Code of Ukraine).

3.2. Acceptance of the Public Offer is the User's performance of any of the actions specified in clause 3.4 of the Agreement.

3.3. Acceptance of the Public Offer means the User's full, unconditional and unreserved acceptance of all terms and conditions of the Agreement without any exceptions and/or limitations and is equivalent, according to Part 2 of Article 642 of the Civil Code of Ukraine, to the conclusion by the Parties of a bilateral written agreement on the terms set out in this Public Offer. Conclusion of the Agreement means that the User:

– has fully read and agrees with the rules of accommodation at the Hotel;

– acknowledges the unconditional suitability of the Hotel premises to meet the needs described in this agreement;

– accepts all the terms of this agreement without comments or objections.

3.4. In accordance with Article 642 of the Civil Code of Ukraine, the User confirms the fact of acceptance of the Public Offer in the event of performing any of the following actions:

– payment for temporary accommodation services through the reception and accommodation service (reception) in cash or by bank transfer based on issued invoices, or by bank card;

– direct use of the Hotel services by the User (accommodation);

– filling out a registration card at the reception.

3.5. The user undertakes to independently enter (report) when registering on receiving Hotel services, reliable personal data and information that correspond to reality.

3.6. The term of acceptance of this Public Offer is unlimited.

4. Послуги Готелю та умови проживання

4.1. The hotel provides basic services that are included in the price of accommodation, and additional services that are provided for a separate fee.

4.2. До основних послуг відноситься: надання номеру для проживання, прибирання номерів, харчування (сніданок), доступ до термальних басейнів, саун (залежно від тарифу), виклик швидкої допомоги, послуга «будильник» у визначений час, користування праскою та прасувальною дошкою, бездротовий доступ до мережі Інтернет, паркінг.

4.3. До додаткових послуг відносяться інші послуги, пов’язані з тимчасовим розміщенням, але не включені у вартість проживання, зокрема, послуги закладів харчування (ресторану LUGOSH, Gourmet Hall, Rikka Café, Літній бар, Aqua Bar та Pool Bar), SPA послуги, проживання з тваринами та інші подібні послуги, які можуть надаватися Готелем.

4.4. The Hotel accepts Users for accommodation around the clock.

4.5. The day of registration is the date of the User's arrival at the Hotel.

4.6. Check-out day is the date of the User's departure from the Hotel.

4.7. Розрахунковий день – це проміжок часу з 14:00 години поточного дня (check in time) до 11:00 години наступного дня за київським часом (check out time).

4.8. Registration and check-in at the Hotel begins at 2:00 p.m. of the current day, Kyiv time, and if there are free places - at 12:00 p.m. of the current day.

4.9. Час виселення в день виїзду – 11:00 година (за київським часом), коли Користувач/Користувачі повинні звільнити номер у день виїзду.

Пізній виїзд: до 15:00 — оплачується 50% вартості доби; після 15:00 — стягується повна вартість доби.

Ранній заїзд: з 12:00 — без доплати за наявності вільних номерів; з 08:00 до 14:00 – оплачується 50% вартості доби; до 08:00 – стягується повна вартість доби.

4.10. Розміщення Користувача в Готелі, здійснюється на попередній платній основі, з одночасним пред’явленням Користувачем працівнику рецепції документів, що посвідчують його особу (паспорт громадянина України, паспорт громадянина України для виїзду за кордон, дипломатичний чи службовий паспорт, посвідчення особи моряка, документ на проживання в Україні особи, яка проживає в Україні, але не є її громадянином, національний паспорт іноземця або документ, який його замінює, та віза (дозвіл) на право перебування в Україні (якщо інше не передбачено чинними міжнародними угодами), свідоцтво про народження неповнолітніх дітей, які не досягли 16 років, водійське посвідчення, для військових – особове посвідчення або військовий квиток, посвідчення, видане за місцем роботи Користувача та ін.), а також заповненням та залишенням на рецепції реєстраційної картки Користувача за визначеною формою. Підпис реєстраційної картки є обов’язковим. Для розміщення Користувача у Готелі працівник рецепції Готелю здійснює копіювання документів, що посвідчують особу Користувача.

У разі відсутності вищезгаданих документів, відмови Користувача від їх копіювання або оплати Користувач визнає за працівником рецепції право відмовити в наданні послуги з тимчасового розміщення в Готелі.

Each User must provide identification documents to the Hotel.

4.11. After completing the registration card, the User receives the key to the room provided for accommodation from the Hotel receptionist.

4.12. За проживання в номері однієї дитини до 5-ти років, понад встановлену кількість проживаючих осіб (без надання додаткового місця) для відповідної категорії номера, плата за послуги з тимчасового розміщення не стягується.

4.13. For accommodation in a room of a child aged 5 (five) years or older, a fee of 100 % is charged for the temporary accommodation service for the corresponding room category.

4.14. По завершенню плаченого періоду проживання Користувач зобов’язаний залишити номер та звільнити його від особистих речей і багажу не пізніше 11:00 години (check-out time) за київським часом останнього оплаченого дня виїзду або оплатити продовження періоду тимчасового проживання в номері за відсутності бронювання вказаного номеру третіми особами.

4.15. If the User has particularly valuable items (money, jewelry, etc.), the User must store them in a safe to ensure their safety.

4.16. Проживання з тваринами можливе за попереднім погодженням з адміністрацією Готелю та в спеціально визначених категоріях номерів. Додаткові умови — уточняються при бронюванні.

Дозволено розміщення лише дрібних і середніх порід собак або котів (до 5кг). Тварина повинна бути здоровою, вакцинованою та мати ветеринарний паспорт із чинними щепленнями.

Готель має право відмовити у розміщенні з твариною агресивних порід або тварин, що можуть становити загрозу іншим гостям.

4.17. Доплата за проживання з твариною становить 1000 (одна тисяча) гривень 00 копійок за 1 добу перебування в Готелі.

4.18. Під час перебування з домашніми тваринами в номерах Комплексу Користувач (Гість) зобов’язаний дотримуватися таких вимог:

– користувач (Гість) зобов’язаний забезпечити належний догляд за твариною та не залишати її без нагляду в номері. Тварина не повинна створювати шуму, дискомфорту, частого гавкання або загрозу іншим гостям;

– користувачу (Гостю) рекомендується забезпечити домашню тварину необхідними особистими речами, зокрема, лежанкою, мисками, лотком та засобами гігєни. На період перебування домашньої тварини Комплекс може безоплатно надати Користувачу набір для догляду за твариною. Такий набір є власністю Комплексу та підлягає поверненню після завершення перебування шляхом залишення його в номері.

4.19. Користувачу дозволено перебувати із домашньою твариною у закладах харчування (Gourmet Hall, Rikka Café, ресторан Lugosh та інші фуд-корти) а також у зонах SPA, за винятком лазень, WELLNESS-центру, зон внутрішніх басейнів і чанів.

4.20. Вигул тварин дозволяється виключно у спеціально відведених для цього місцях (зонах).

4.21. У разі пошкодження майна Комплексу, надмірного забруднення номера твариною, вартість прибирання або ремонту буде додатково стягнута з Гостя.

4.22. Користувач (Гість) несе повну відповідальність за поведінку, гігієну, нагляд за твариною а також за шкоду і порушення чистоти протягом усього терміну перебування.

4.23. У разі порушення правил проживання з тваринами адміністрація Комплексу залишає за собою право припинити перебування гостя без компенсації.

5. Вартість та бронювання послуг

5.1. The cost of services is determined by the Hotel on the website and/or in offers on social networks and/or at the reception desk and is paid by the User in national currency based on the invoice issued by the Hotel based on the results of booking processing.

5.2. Вартість послуг є ціною динамічною, готель залишає за собою право на корегування вартості послуг. Надання послуг здійснюється на умовах 100% передоплати – як гарантоване бронювання, яке не підлягає коригуванню, та/або передоплати в розмірі 50% (залежно від умов тарифу) у розмірі 1 (однієї) доби проживання, де остаточний розрахунок буде здійснено по цінах на дату розрахунку проживання.

5.3. The cost of temporary accommodation services includes services according to the order selected during booking. Additional services are paid for by the User separately.

5.4. Ordering (booking) of Hotel services is carried out by the User sending an order for booking Hotel services via the website, at the reception desk, by telephone, and/or via messenger (Telegram; Viber) indicating the period of stay, date and time of arrival and departure, number of places and rooms, room category, surname and initials of the User and other Users, number of children and their age, extra beds, etc.

5.5. After receiving an order to book services, the Hotel sends the User an invoice for payment via messenger or e-mail or issues it at the reception desk indicating the cost of the booked services and/or generates the cost of the Hotel's services to be paid by the User using the Hotel's website software.

5.6. Користувач, протягом 24 (двадцяти чотирьох) годин з моменту надання Готелем рахунку у месенджері та/або електронною поштою та/або формування вартості послуг на сайті https:// rikka-khust.com, повинен сплатити суму грошових коштів за 1 (одну) добу проживання шляхом безготівкового перерахунку або готівкою, або із застосуванням платіжних карток шляхом використання платіжної системи.

5.7. Користувач має право здійснити оплату заброньованих послуг через сайт Готелю. В такому випадку, оплата здійснюється в розмірі 50% 1 (однієї) доби проживання або повної вартості проживання за весь термін перебування, а решта сплачується Користувачем на стійці рецепції в день реєстрації.

5.8. After the funds are credited to the Hotel's current account, the latter provides the User with a confirmation of the reservation.

5.9. Early registration of Users is possible only if it is provided for in the order and is subject to additional payment in accordance with the procedure provided for in this agreement.

5.10. Early check-in and late check-out (evacuation) is an additional service that is paid for taking into account the selected room category in accordance with the prices/tariffs indicated on the website and/or in offers on social networks and/or at the reception desk on the day of the User's registration.

5.11. Cost of early check-in/late check-out:

5.11.1. The cost of early check-in (before 12:00) is:

50% вартості номеру за один (1) розрахунковий день, у разі заселення з 6:00 до 12:00 години в день реєстрації.
100% of the room rate for one (1) billing day, if you check in earlier than 6:00 on the day of registration.

Сніданок входить у вартість раннього заїзду.

5.11.2. The cost of late check-out is:

50% вартості доби проживання, у разі виселення до 15:00 години дня виселення.
100% вартості повної доби проживання, у разі виселення після 15:00 години у день виїзду.

5.12. In the event of the User's departure before the scheduled departure date, the Hotel does not refund the reservation deposit specified in the order.

5.13. If the User stayed at the Hotel for less than one (1) billing day, he/she pays the cost of his/her room/rooms for one (1) billing day.

5.14. The User may change the registration date once, but no later than 3 (three) calendar days before the registration date if the Hotel has a free room/rooms of the category selected by the User on the date of the transfer of the registration date. In this case, changing the registration date to a new date can be done exclusively at the current rate for the new date of registration.

5.15. У разі анулювання бронювання послуг за 7 (сім) календарних днів повертається 100% вартості заброньованого номеру/номерів.

У разі анулювання бронювання послуг за 6 (шість) – 3 (три) календарних днів повертається 50% вартості заброньованого номеру/номерів.

У разі анулювання бронювання послуг менш ніж за 3 (три) календарних днів до реєстрації заїзду та у разі неприбуття Користувача, Готель не повертає суму здійсненої передоплати за бронювання номеру/номерів та вважається штрафом, стягнутим на користь Готелю.

In case of cancellation of the reservation of hot/special rates services - the Hotel does not refund the amount of the prepayment made for the reservation of the room/rooms and it is considered a penalty charged in favor of the Hotel.

In case of serious, documented special circumstances, the Hotel may issue a refund, deducting the cost of 1 night.

5.16. Усі акційні тарифи Готелю сплачені Користувачем не підлягають поверненню Користувачу в незалежності від того чи скористався Замовник такими послугами чи ні. У випадку виникнення будь-яких форс-мажорних обставин, в т.ч., але не виключно у випадку ескалації будь-яких воєнних дій на території Закарпатської області чи сусідніх областей, що можуть вплинути на можливість надання послуг Готелем, в момент проживання/знаходження Користувача на території Готелю або до дня реєстрації Користувача або в будь-який час після дня реєстрації Користувача – вартість за надання послуг Готелем, що була сплачена Користувачем не підлягає поверненню Готелем.

5.17. When ordering services by the User at regular and/or promotional rates, including in the event of any force majeure circumstances, the date of registration may be changed by agreement between the User and the Hotel under the terms of clause 5.14 of this agreement. In this case, the date of registration may be changed to a new date only at the current rate for the new date of registration.

5.18. Changing the registration date and canceling the booked services is carried out by the User by sending a written message to the Hotel's email address: reservation@rikka-khust.com або через месенджер (Telegram; Viber) або дзвінком.

5.19. If the User violates the payment procedure and terms established by this agreement, the Hotel has the right to recover the payment debt and may suspend the provision of services until the debt is paid.

5.20. The prices and payment terms specified in this agreement are contractual and confidential.

5.21. The hotel has the right to refuse to accept an order (reservation) for services in the following cases:

Lack of available rooms and/or other Hotel services;

The User has debts to the Hotel for previously provided services.

Providing false information - if the User provides false or incomplete personal data when making a reservation.

No availability - in case there are no available places/room categories on the requested date.

Violation of the rules of residence in the past - if the User has previously violated the rules of residence of the Hotel or created conflict situations with the staff or other guests.

Violation of payment terms - in case of untimely or incomplete payment for services provided for in the booking terms.

Presence of a ban on entry/stay - if the person is on the list of persons prohibited from visiting the Hotel (including based on decisions of government bodies or internal security policies).

Unwanted behavior during booking or check-in - aggression, inappropriate behavior, use of foul language, or threats towards staff.

Intention to use the room for purposes other than its intended purpose - if there is a suspicion that the room is being booked for a purpose that contradicts the legislation of Ukraine, moral or ethical norms, or the Hotel's internal rules.

Being in a state of severe alcohol or drug intoxication - if this may threaten the safety of the Guest, other persons or the Hotel's property.

Violation of the limit on the number of people - if the number of people planning to stay in the room exceeds the permissible norms.

5.22. In the event that the User pays for services directly at the place of provision of services on the day of registration, such a condition must be specified in the User's agreed order.

6. Порядок розрахунків

6.1. The Hotel's services, including additional ones, are provided to the User on a paid basis in accordance with the terms of the contract and the tariffs/prices specified on the Hotel's website and/or at the reception desk, menu, price lists, price lists, and other information documentation of the Hotel, taking into account the selected room category. The tariffs/prices for the Hotel's services and their list are determined and changed exclusively by the sole decision of the Hotel.

6.2. The right to receive/use the Hotel Services is usually granted after payment for the relevant services, in accordance with the tariffs/prices. The Hotel has the right to provide the User with services without prepayment.

6.3. In the event that the Hotel provides services without making a prepayment, the User is obliged to pay for such services on the day of departure according to the invoice issued in accordance with the prices specified in the Hotel's information documentation and/or on the Hotel's website. In such a case, the User pays for the services provided (fulfills the terms of the Agreement) at the location of the Hotel.

6.4. The hotel has the right to apply a discount system for temporary accommodation services.

6.5. Payment for the Hotel's services can be made by non-cash payment, including Visa, MasterCard, Apple/Google Pay payment cards via a payment terminal, an online payment system in the booking module on the website, and in cash by depositing funds at the hotel's cash desk.

6.6. Tourist tax is paid separately.

7. Правила користування майном Готелю

7.1. The Hotel provides Users with furnished rooms for accommodation, equipped with household appliances, plumbing and other equipment. The Hotel rooms and common areas are insulated, have modern decoration, engineering networks, equipment, and complete set that meet all requirements at the time of commissioning.

7.2. Users must treat the Hotel's property with care, use the equipment for its intended purpose, and comply with fire safety requirements. In the event of damage to property, technical malfunctions, or emergencies (flooding, fire, broken glass, etc.), the receptionist must be immediately notified.

7.3. After checking into the room, within one hour, the User has the right to notify the receptionist of any deficiencies in the decoration and equipment of the Hotel room. In the absence of a statement and if the receptionist discovers loss or damage to the Hotel's property on the day of the User's departure, the User shall pay compensation for material damages.

7.4. При поселенні в номер Користувачу видається ключ та електронний браслет, які він зобов’язаний повернути в день виїзду. У разі втрати Користувачем ключа та/або електронного браслету нараховується штраф у розмірі його вартості.

7.5. In the event of loss or damage due to the User's fault to property (including towels, bathrobes, dishes, furniture, various inventory, etc.) located on the territory of the Hotel, the User is obliged, within 3 calendar days, but no later than the date of departure from the Hotel, to compensate for the damage, the amount of which is determined: according to the prices specified in the Hotel's information documentation and/or on the Hotel's website, and in the absence of such prices - by a commission consisting of: a receptionist and any other Hotel employee on transparent terms and at the market value of the lost or damaged property.

8. Права і обов’язки Користувачів послуг з розміщення в Готелі

8.1. Users of accommodation services have the right:

– use accommodation services and additional services in accordance with the procedure specified in the contract and other documents of the Hotel;

– receive complete and reliable information about the hours of access to the Hotel territory, the cost of services provided on the territory of the Hotel. Contact the reception staff on the quality of the temporary accommodation service, leave complaints, feedback and suggestions. Communication with the reception: With the reception: tel. 1000 (external), or messengers: Telegram, Viber, WhatsApp, as well as chat-bot (access via QR code) With the restaurant or SPA - through the reception or internal numbers.

8.2. Users of accommodation services are obliged to:

– unconditionally comply with the terms and conditions of the contract;

– respect the rights of other Hotel users;

– adhere to moral and ethical standards, refrain from using obscene language in public areas of the Hotel;

– protect the Hotel's property. In the event of loss or damage due to the User's fault to property (including towels, bedding, dishes, furniture, various inventory, etc.) located on the territory of the Hotel, the User is obliged to compensate for the damage within 3 calendar days, but no later than the date of departure from the Hotel, in accordance with the procedure specified in the contract.

– comply with fire safety rules and rational (economical) use of electrical appliances and equipment of the Hotel.

9. Права і обов’язки Готелю

9.1. The hotel is obliged to:

– provide the User with paid services in a timely, high-quality and complete manner;

– inform the User about the services provided on the territory of the Hotel and the form and procedure for their payment;

– ensure full compliance of the services provided with sanitary and epidemiological norms and rules;

– respond promptly to requests from Users regarding the provision of temporary accommodation services, taking measures to eliminate breakdowns and accidents in the Hotel rooms as soon as possible (if it is impossible to eliminate an accident or breakdown in the room, another room of a category not lower than that agreed on the day of arrival is provided). In the event of providing a room of a lower category, the Hotel returns to the User the difference between the room prices, and in the event that the Hotel is unable to relocate the User to another room, the latter is returned 100% of the paid price for the day of stay in the room.

– be responsible for the completeness and serviceability of the equipment in the rooms, as well as for the quality of preparation of the room for occupancy;

The Hotel is not responsible for money, belongings and any other material values left in the room, lost on the territory of the Hotel, or their disappearance for any reason. Also, given that the Hotel is located in the territory where water procedures are provided, the Hotel is not responsible for injuries suffered by Users as a result of using water procedures.

9.2. The hotel has the right:

– enter the Hotel room to clean or change linen, except in cases where the User has hung a sign with the inscription “Do not disturb” on the door handle from the outside;

– with prior agreement with the User, enter the Hotel room to check the water supply and air conditioning systems or eliminate deficiencies in their functioning;

– in the event of the end (coincidence) of the User's paid period of stay at the Hotel, agreed with the reception and 100%, and/or the User's absence from the place of temporary residence for more than 2 hours without payment, to vacate the room independently, recording the process in the presence of at least two representatives of the Hotel (or using photo/video recording), with subsequent preparation of a description of the items left by the User, and handing them over for storage (upon the User's request within a specified period);

– if the User violates public order more than twice, invite employees of the internal affairs bodies to clarify the circumstances and establish the facts of such violations;

10. Вимоги та заборони на території Готелю

10.1. It is prohibited on the territory of the Hotel to:

– invite and escort strangers into rooms;

– transfer the room key to third parties;

– store oversized items and objects in the room, except for suitcases (boxes, boxes larger than 100 x 100 x 100 cm);

– move furniture and interior items;

– smoke in rooms and other places not designated for smoking. Smoking in the Hotel premises is subject to a fine of 3000 (three thousand) UAH. In the event of repeated smoking in prohibited places, the Hotel administration has the right to evict the User unilaterally.

– порушувати спокій інших Користувачів Готелю з 22:00 годин до 8:00 ранку, створюючи галас або шум;

– store or bring weapons, explosive and flammable, corrosive, poisonous, toxic, narcotic substances and other dangerous items. Users who have the right to carry and store weapons are obliged to inform the reception on the day of arrival, presenting the relevant permits;

– knowingly pollute the Hotel territory with cigarette butts, garbage, etc.;

– throw any objects and things from balconies or windows;

– use your own irons, electric heaters, boilers, kettles, etc., which are not included in the room package.

10.2. In the event of a violation by the User of the rules of conduct and/or obligations specified in the relevant sections of the agreement, the reception has the right to refuse the User further provision of temporary accommodation services, and therefore stay on the territory of the Hotel, with the mandatory drawing up of a relevant act and, if necessary, with the involvement of law enforcement officers.

11. Форс-мажор

11.1. In the event of force majeure circumstances: war, martial law in Ukraine, floods, earthquakes, fires, strikes, epidemics, changes in legislation, etc., the parties are partially or fully released from fulfilling their obligations under this agreement.

11.2. The Party for which it is impossible to fulfill its obligations due to force majeure circumstances is obliged to notify the other Party in writing about the time of onset and termination of these circumstances.

11.3. The force majeure must be confirmed by the relevant competent authority.

11.4. The Parties understand and agree that this Agreement is concluded by the Parties during the period of force majeure circumstances (force majeure circumstances), namely the military aggression of the Russian Federation against Ukraine, which became the basis for the introduction of martial law in accordance with the Decree of the President of Ukraine dated February 24, 2022 No. 64/2022 “On the Introduction of Martial Law in Ukraine” with continuation in accordance with the legislation of Ukraine

11.5. The Chamber of Commerce and Industry of Ukraine has certified that the specified circumstances from February "24" 2022 until their official end are extraordinary, unavoidable and objective circumstances for business entities and/or individuals under the contract.

11.6. The Parties to the Agreement may refer to such circumstances as force majeure only if such circumstances actually exist. That is, if a dispute arises for one of the Parties, such Party will have to prove that it was precisely due to the presence of force majeure that it was unable to fulfill its contractual obligations and that it did not have an objective opportunity to fulfill them.

12. Відповідальність Користувачів та Готелю

12.1. In the event of failure to fulfill all or part of the obligations under this agreement, the guilty party must compensate the other party for the losses incurred in this regard.

12.2. The hotel must take measures to eliminate the shortcomings of the service provided within the time limits specified in the technical specifications and the terms of restoration of the breakdown or service.

12.3. The Hotel is not liable for deficiencies in the services provided if it proves that they arose due to the fault of the User himself or as a result of force majeure.

12.4. The User is fully responsible for damage to the Hotel's property. In this case, in addition to compensation for damage, the User must voluntarily or in court compensate the Hotel for the costs associated with the room being idle during repairs, furniture replacement, etc. cases (for example, when flooded with water).

13. Політика безпеки передачі реквізитів платіжної картки.

13.1. When paying for an order by bank card, payment processing (including entering the card number) takes place on a secure page of the processing system. This means that the User's confidential data (card details, registration data, etc.) and their processing are fully protected. Third parties cannot obtain the User's personal and bank data.

13.2. When working with card data, the information protection standard developed by the international payment systems Visa and MasterCard – Payment Card Industry Data Security Standard (PCI DSS) is applied, which ensures the secure processing of the details of the Owner's Bank Card. The data transmission technology used guarantees the security of bank card transactions by using Secure Sockets Layer (SSL) protocols.

14. Особисті дані

14.1. The User consents to the unrestricted performance of any actions regarding the processing of his/her personal data for the purpose of the Hotel and/or the financial company conducting activities in accordance with the legislation of Ukraine, fulfilling the terms of the concluded agreement on the provision of hotel services, exercising and protecting the rights of the parties under the concluded agreement on the provision of hotel services, performing other powers, functions, and duties that do not contradict the legislation of Ukraine and the terms of the concluded agreement.

15. Відеоспостереження

15.1. The territory of the Hotel, all entrances to it, internal staircases and corridors are monitored by video cameras. All information is registered, recorded on digital media and stored. Video surveillance is carried out for the purpose of safety of Users, their property, and the property of the Hotel. By accepting this Public Offer (Agreement), the User takes into account and does not object to the fact of using video surveillance systems in the premises of the Hotel (except for rooms and toilet cubicles).

16. Заїзд і паркування автотранспорту

16.1. Parking of vehicles on the territory of the Hotel is allowed only in designated places.

16.2. It is strictly forbidden to enter the territory of the Hotel, leave vehicles on the entrances and exits of the road near the Hotel.

16.3. The Hotel is not responsible for the safety of the User's vehicles (or property located in the vehicle).

17. Порядок надання послуг харчування

17.1. Breakfast is provided to Guests daily in a buffet format (self-service with free choice of dishes within the proposed menu) or another system implemented in the hotel at the time of the User's stay) in the Gourmet Hall. Breakfast serving schedule: daily from 08:00 to 11:00.

5.2. The cost of breakfast is included in the total cost of accommodation, unless otherwise specified in the booking conditions. In case of non-appearance of the Guest for breakfast or refusal to pay for it, the cost of the service will not be compensated.

5.3. It is strictly forbidden to take food or drinks outside the buffet line area. In case of violation of this requirement, the Hotel reserves the right to charge the Guest the cost of the corresponding portion according to the current menu.

5.4. Для отримання сніданку Гостю необхідно пред’явити електронний браслет, назвати номер кімнати та кількість осіб, що проживають в номері, що підтверджує факт проживання у Готелі.

5.5. Ресторан “LUGOSH” працює щодня з 14:00 до 23:00, лаунж зона до 02:00. Меню ресторану доступне за додаткову оплату згідно з діючими цінами. Гостям надається можливість бронювання столика заздалегідь.

5.6. Rikka Café is open daily from 08:00 to 22:00. The café offers hot drinks, desserts, light snacks and other items according to the assortment. Café services are paid separately.

5.7. During the warm season, a summer terrace operates, which is open daily from 10:00 to 22:00. The terrace menu corresponds to the seasonal offer and is also paid.

5.8. Payment for additional food services not included in the accommodation price is made at the reception or directly at the relevant catering establishment. Payment is possible in cash, by bank card or by crediting to the room account.

5.9. The Hotel reserves the right to make changes to the operating hours of food establishments, menus and service formats due to production needs, seasonality or other circumstances. Guests are notified of changes by posting information in public areas or on the Hotel's official website.

18. Додаткове забезпечення

18.1. На рецепції Готелю Користувач може безкоштовно отримати додаткові рушники, засоби гігієни, посуд або приладдя.

19. Фото- та відеозйомка

19.1 Personal photography is permitted throughout the Hotel. Commercial photography is permitted only with prior approval from the Hotel administration.

20. Втрачені речі

20.1. Found items are stored at the Hotel for 30 days. Shipping of items is at the expense of the User.

21. Розірвання договору зі сторони Готелю.

21.1 The Hotel may terminate the contract for the provision of temporary accommodation services early, without refunding the funds paid by the User for temporary accommodation, with simultaneous forced eviction from the Hotel territory in the event of:

– being in a state of severe alcohol and/or drug and/or toxic intoxication or under the influence of psychotropic substances;

– smoking in the rooms, as well as on the territory of the Hotel, except for places specially designated for this;

– storing or bringing weapons, explosives and flammable, corrosive, poisonous, narcotics and other dangerous objects and substances;

– violation of public order rules;

– violation of the rules of accommodation at the Hotel;

– violation of the provisions of the contract;

– systematic complaints from other Hotel Users about violations of their rights, freedoms, peace and security

– carry out video surveillance in common areas to ensure the safety of the Hotel, Users and staff (except for rooms and sanitary areas);

– refuse to provide services or terminate their provision in the event of a threat to the life, health or safety of other Users, personnel or property of the Hotel.

22. Інші умови

22.1. The relations between the Parties not regulated by this agreement shall be governed by the provisions of the current legislation of Ukraine.

22.2. The Agreement is valid until the Parties fully fulfill their obligations.

22.3. The invalidity of individual provisions of this Agreement shall not entail the invalidity of the Agreement as a whole.

22.4. In the event of disputes arising under this Agreement, the Parties will take all measures to resolve them through negotiations.

22.5. In the event that it is impossible to resolve disputes through negotiations, disputes between the Parties shall be resolved in court in accordance with the current legislation of Ukraine.